About Me
I started my journey in tech supporting digital banking platforms, where I discovered my passion for building products that impact millions. That early experience shaped my approach: always start with the user, always think at scale.
Over the years I've led product strategy across some of Canada's largest institutions — RBC, TD Bank, Bell Canada, and ATB Financial. I've worn many hats — Product Manager, Product Owner, Product Analyst — but the thread that connects everything is a relentless focus on delivering measurable outcomes through AI-powered, user-centric products.
At RBC, I'm leading the development of an AI-native document intelligence platform that has reduced underwriting time by 60% and secured $1M in funding. At TD, I drove ISO 20022 payments modernisation and built AI-powered decisioning tools serving 1M+ customers. At Bell, I led the migration of 3M+ customer accounts to a cloud-native billing platform with zero downtime.
I'm deeply passionate about the intersection of AI, product strategy, and growth. Whether it's building GenAI risk intelligence tools, optimising onboarding funnels, or designing A/B testing frameworks — I bring a growth mindset focused on data-driven decisions and scalable impact.
I hold post-graduate certifications in Business Analytics and Global Business Management, and am a SAFe Agilist and Certified Scrum Product Owner. I'm currently pursuing my CBAP certification.
Experience
Product Manager — Gen AI Workflow Platform
RBC Bank · Toronto, ON
Leading end-to-end development of an AI-native document intelligence platform that transforms risk workflows, automates compliance checks, and accelerates policy underwriting by 60%.
- Secured $1M funding for strategic digital automation initiatives
- Reduced manual review time by 60% with ML-driven policy automation
- Spearheaded onboarding funnel A/B tests cutting drop-off by 15%
- Achieved 40% increase in monthly active users for AI features
- Mentored 3 junior analysts and 5 cross-functional squads
Product Owner — Transaction & Compliance Platform
TD Bank · Toronto, ON
Drove adoption of AI-powered decisioning tools by unifying data science, UX, and compliance inputs into a launch-ready risk platform serving 1M+ customers.
- Owned end-to-end product lifecycle for ISO 20022 payments modernisation
- Improved fraud detection accuracy by 15% while maintaining <500ms latency
- Increased approval rates by 22% through credit risk uplift
- Led 15+ A/B experiments improving B2B engagement by 18%
- Accelerated third-party integrations by 40% with standardised API docs
Senior Product Analyst — Platform Modernization
Bell Canada · Toronto, ON
Led the transformation of legacy billing for 3M+ customer accounts into a modern cloud-based platform, achieving 99.8% billing accuracy and reducing manual adjustments by 70%.
- Achieved 99.9% uptime supporting 2x concurrent user load
- Reduced integration time by 40% and support tickets by 25%
- Delivered 3 pilot-ready features within 2 months via design sprints
- Improved NPS by 14% with self-service billing feature
Product Analyst — Data & Insights
ATB Financial · Calgary, AB
Delivered real-time marketing insights dashboards used by product teams to personalise campaigns, leading to a 12% increase in CTR.
- Built centralised data lake enabling self-serve analytics for 5 teams
- Improved signup conversion by 8% through funnel redesign
- Built SQL & Python pipelines to monitor ML accuracy and drift
Skills & Tools
Product & Strategy
AI/ML & Data
Growth & UX
Tools & Platforms
Interested in working together?